We are all “voyeurs” because, as Heisenberg realized, one can never observe without affecting what is being observed.

Imagine purchasing some top-of-the-line software that promises to improve productivity, efficiency, and overall quality. You open the thick instruction manual to the page on how to download. After that is done, you close the book. And—aside from installation problems (or specific glitches associated with I/O, data loading, software linking, etc.)—you never open it again. Right? Furthermore, once you've “experienced” the software, you begin to realize the fulfilled promises. Soon you realize that you're doing things differently—hence the need for some internal and...

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