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Book Chapter

Conflict Management and Cross-Cultural Awareness

By
Ann L. MacNaughton
Ann L. MacNaughton
Paragon Dispute Resolution, Inc. Houston, Texas, U.S.A.
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David A. Victor
David A. Victor
Department of Management, Gary Owen College of Business, Eastern Michigan University Ypsilanti, Michigan, U.S.A.
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Published:
January 01, 2000

Abstract

This chapter describes two important models for developing and improving your ability, and your team’s ability, to manage conflict and disputes for net value added results.

International business brings together people from different cultures with sharply differing values, experiences, and expectations. Such rich diversity offers remarkable opportunities to create new value. It also offers fertile ground for misunderstandings, ruptured relationships, and failed ventures. Managed well, conflict can power great change, innovation, and productivity. Unman-aged or managed poorly, it can harden into disputes that consume massive quantities of time and money, destroy valuable relationships, and sabotage important projects.

The two models described in this chapter are the LESCANT model and the CPQ model. The LESCANT model focuses on individual behavior. It provides a framework for anticipating and understanding cultural differences before encountering them. Its culture-general analytic framework can be applied to help individuals acquire and share cross-cultural insight and understanding. The CPQ model focuses on the behavior of systems that avoid and create (in some proportion) net new value and net costs over a given period of time. It applies systems thinking to develop strategies for improving a system’s “conflict productivity quotient,” the ratio of A to B where A is net new value created and B is the amount of net costs created in same time period.

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Contents

International Oil and Gas Ventures: A Business Perspective

George E. Kronman
George E. Kronman
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Don B. Felio
Don B. Felio
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Thomas E. O’Connor
Thomas E. O’Connor
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Mindy S. Kronman
Mindy S. Kronman
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American Association of Petroleum Geologists
ISBN electronic:
9781629810683
Publication date:
January 01, 2000

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